What are the shipping times for your products?
We need less than 24 hours to send your product(s) and then 4 days to 4 weeks to deliver it to you. It depends on your geographic location and availability of stock.
Do you ship anywhere in the world?
Yes, we do. We ship worldwide for free.
Where do we ship from?
Our offices are located in France. Our international warehouse is located in China.
Do you provide tracking information?
Yes, please wait a few days after your order. You can then track your product in the menu tab -> Track My Order and enter your order number.
Some items are missing from my order, what's going on?
Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.
I have received a damaged item. What can I do about it?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: email@example.com and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in France.
I still haven't received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about your package, please contact us by email at firstname.lastname@example.org.
Do you have a refund policy?
We do our best to resolve any problems our customers may have with their online items. If you still wish to receive a refund on your order, please contact us at email@example.com. For more information, please read more about our refund policy: https://haryzona.com/pages/refund-policy
Are the return costs covered?
All return costs and other charges are the responsibility of the customer.